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The button is lightweight and waterproof to a limit, allowing seniors to keep wearing it while swimming, showering or washing the dishes. The main station maintains a long-range connection with a small wearable button that is designed as a pendant or wristband. By connecting either to a landline or a cellular network, the hub is able to dial the toll-free number of the monitoring service whenever an emergency occurs.
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The heart of the Philips Lifeline medical alert system is the in-home unit called HomeSafe. It should be noted, though, that the system won’t detect every fall accurately, because the sensors still have blind spots. In cases where the wearer collapses, the device sends a distress signal to the monitoring center so that care agents can act accordingly. The fall detection pendant combines accelerometers with barometric sensors and monitors all readings with a special algorithm that differentiates sudden movements from true falls. The AutoAlert feature is meant to negate one of the biggest fears for seniors: becoming incapacitated after a fall, and therefore being unable to call for help. The application stores the user’s medical history in case it’s needed, while placing a call to the monitoring center is only one button press away (or two if we count the opening of the app itself). It combines the effectiveness of a help button with the useful nature of the vial of life. In addition to the wearable help button included in the order, registered customers have access to a downloadable smartphone app called Lifeline Response App. They will also call back the senior in 30 minutes to check whether they have received proper help. After carefully assessing the situation, these care agents might then dispatch the closest emergency personnel or contact indicated family members or caregivers.
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Whenever a help button is pushed, it takes an average of 22 seconds to get in touch with an operator. If the caller doesn’t speak native English, the staff contacts a third party translation agency who offers assistance in 140 languages. and Canada with local headquarters that are UL certified. Philips Lifeline offers a reliable monitoring service through its centralized response centers, where the care agents are available every day of the year. Currently the company offers both in-home and mobile devices, coupled with a stellar monitoring service and an advanced medication dispenser.
PHILIPS LIFELINE UPGRADE
Philips Lifeline has won several awards over the years and continued to upgrade its technology. They still have strong ties with hospitals, with mutually beneficial partnerships where hospitalized patients can rent the system for a small amount or subscribe to the service through an organization. Fast forward to 2006 when the company was bought by Philips, leading to the Philips Lifeline medical alert service that we know today.ĭespite becoming a major force in the industry, Philips Lifeline hasn’t forgotten its roots. The technology was constantly refined and eventually gave birth to the Lifeline System that became public in 1983. Little did he know that this invention would become a pillar for seniors and recovering patients that valued their independence. In 1972, Dr Andrew Dibner came up with a novel idea involving a wireless emergency alarm system.